Shipping Policy

Effective Date: 15 August 2025

Shipping Policy
Effective Date: 15 August 2025

This Shipping Policy describes how ErvinLab Kitchens, operated by ErvinLab LLC ("we", "us", or "our"), processes and delivers orders placed on https://ervinlabkitchens.com.

1. Shipping Locations

We currently ship to:

United States
Canada

2. Shipping Costs

Free shipping

Customs & Duties:
International orders may be subject to import duties and taxes. These charges are the responsibility of the customer.

3. Processing Time

Orders are processed within 1–2 business days
Business days: Monday to Friday (excluding holidays)
Orders placed after 5:00 PM EST are processed the next business day

4. Delivery Time

United States:

Standard: 5–7 business days
Expedited: 1–2 business days

Canada:

Standard: 7–14 business days

Delivery times are estimates and may vary due to external factors such as carrier delays or customs processing.

5. Carriers

We use trusted shipping carriers, including:

USPS
UPS
FedEx
DHL (international)

6. Order Tracking

All orders include tracking.
Tracking details are sent via email after shipment.

Track your order:
https://ervinlabkitchens.com/pages/track-order

7. Delivery Issues

Delayed Orders:
If your order is delayed beyond the estimated timeframe, contact us.

Lost or Missing Packages:
If your order is marked delivered but not received, please verify your address and contact us for assistance.

Damaged Items:
Report damaged items within 7 days of delivery with photos for resolution.

8. Returns & Refunds

Returns accepted within 30 days of delivery
Items must be unused and in original packaging

Refunds are processed within 14 days after receiving the returned item.

For full details, please refer to our Refund Policy.

9. Incorrect Address

Customers are responsible for providing accurate shipping information.
Orders returned due to incorrect addresses may incur additional shipping charges.

10. Contact Information

For shipping-related inquiries:

Email : 📧 support@ervinlabkitchens.com
Phone : 📞 +1 (201) 579-3106

Address :📍 500 Paterson Plank Rd, Ste 847
Union City, NJ 07087, United States

11. Policy Updates

We may update this Shipping Policy at any time. Changes will be posted on this page.